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Emergency Procedures
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If Internet access is down (no
email or Internet), please contact your provider (i.e. Road Runner)
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If email is down, but Internet is
up, attempt to restart your server as you would your PC (administrator
account password is required. Restart utility may be located in the
utilities folder on desktop or from command prompt: shutdown /r)
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If your server is down (won't
turn on), please check the following items in order: outlet circuit
breaker, UPS (plug server direct into outlet). If server is still not
functioning with any lights, the power supply is the most likely cause.
Contact HP or Dell for emergency service (contacts below).
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If internet or inside network is
down or partially inoperative, reset (power off and on) the following in
order: RoadRunner router, Local cable or wireless router, network
switches).
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If power is out to a
device, make sure and check the circuit breaker or check the outlet.
Vendor Contacts
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Road Runner
Biz Class
http://help.rr.com – 1- 877-892-2220 (residential RR: (704) 377-9600)
(Customer Service - Wendy: 378-2565)
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HP Service
www.hp.com or (800) 354-9000
(4,4,3,2 for server support, or listen to current prompts)
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Dell Service
www.dell.com (888) 560-8324 (sales: 800-274-3355)
Client Equipment Notes
Lyerly: HP Server model: Proliant ML350 serial number:
MV03LK8933
HTT: Dell Server Model: PowerEdge 800
service tag 69RQR71 Express service code: 13651487533
Alternate IT Contacts (regular schedule)
Jeff
Strickland H:332-8424 (jeff @ enterwisetechnology.com)
Craig
Davis H:398-3172 (craig @
enterwisetechnology.com)
Mark
Wertz: O:449-6481 (mark @ netsouth.us)
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